Includes:

• Level 1, 2, & 3 “Support Incidents”
• Adds, moves, and change requests

Ideal for heavy duty tech support needs
Done on-site, but can be used for remote/phone support
Support is designed for standard business hours

“After hours” or projects based support (if pre-planned)

Package can also be used to troubleshoot the following:

• Vendor telephone lines
• Network (LAN/WAN)
• Rack/IT Services
• Inside Wiring

* Not designed for “rush, emergency, or priority requests”
* Under normal conditions; expect a 2-4 hour response