Support Levels (effective 04/01/15): |
Rate Chart (effective 04/01/15): |
Level 1: (No charge) (free, tips, advice, some light adds/moves/changes) |
Rate 1: $150/hr (specialtiy rate) (factored) (rush, emergency, or priority) |
Level 2: (standard paid support options) (see rate chart for details) |
Rate 2: $120/hr (on-site one-way travel) (parking/tolls extra) (advanced) |
Level 3: (advanced paid support options) (see rate chart for details) |
Rate 3: $80/hr (remote support) (adds/moves/changes) |
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Maintenance / Emergency Services Level: (determined case by case) |
Rate 4: $39.00 (one time incident fee) (some adds/moves/changes) |
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Rate 5: Flat Rate / Other (to be determined case by case) |
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IP PBX Support determines the support level(s), and/or when an "out of scope" condition applies to incidents or events. |
All tech support is "time based" and not "results based", |
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Telephone service is offed under our "best effort" arraignment without any contract, agreement, or "SLA". |
Telephone service is offered via a "pre-paid" "month to month" commitment (with no contract, SLA, or other agreement for service). |
Telephone service is defined as, a "socket service"; with any troubleshooting or network traffic examination of such (examples):
(routing) (to/from) (bandwitdh) (latency) (jitter) (no audio) or (call quality) becoming "out of scope" and/or leading to a bilable event. |
Support for telephone service and/or telephone systems is initally offered by using our "Level 1" support level. |
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