Includes: Level 1 & 2 "Support Incidents" Adds, moves, and change requests Ideal for light or normal tech support needs Done remotely or by using phone based tech support Support is designed for standard business hours "After hours" or projects based support (if pre-planned) Package can also be used to troubleshoot the following: Vendor telephone lines Network (LAN/WAN) Rack/IT Services …
Includes: Level 1, 2, & 3 "Support Incidents" Adds, moves, and change requests Ideal for heavy duty tech support needs Done on-site, but can be used for remote/phone support Support is designed for standard business hours "After hours" or projects based support (if pre-planned) Package can also be used to troubleshoot the following: Vendor telephone lines Network (LAN/WAN) Rack/IT Services Inside…
