Includes:

• Level 1 & 2 “Support Incidents”
• Adds, moves, and change requests

Ideal for light or normal tech support needs
Done remotely or by using phone based tech support
Support is designed for standard business hours

“After hours” or projects based support (if pre-planned)

Package can also be used to troubleshoot the following:

• Vendor telephone lines
• Network (LAN/WAN)
• Rack/IT Services

* Not designed for “rush, emergency, or priority requests”
* Under normal conditions; expect a 2-4 hour response