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Current as of: (6/22/18)

Please note:

IP PBX Support determines the support level(s), and / or when an “out of scope” condition applies to incidents or events.

All tech support is “time based” and not “results based”.

Telephone service is offered under our “Best Effort” arrangement without any contract, agreement, or “SLA”.

Telephone service is offered via a “Pre-Paid” month to month commitment (with no contract, SLA, or other agreement for service).

Telephone Service is defined as a “Socket Service”; with any troubleshooting or network traffic examination of such:

  • Routing (To / From)
  • Bandwidth
  • Latency
  • Jitter
  • No Audio
  • Call Quality

May become “out of scope” and lead to a billable event.

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